User privacy policy
VIVO CHAT is well aware of the importance of personal information to you and will do our best to protect the safety and reliability of your personal information. We are committed to maintaining your trust in us and abide by the following Principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of least sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc.
At the same time, we promise that we will take corresponding security protection measures to protect your personal information based on mature security solutions in the industry. In view of this, we have formulated this "User Privacy Policy" (hereinafter referred to as "this policy/this privacy policy") and remind you:
This policy applies to Youxin app (hereinafter referred to as "app") products or services. It should be noted that this policy does not apply to services provided to you by other third parties, nor does it apply to products or services in the app that have separately set privacy policies.
Before using the various products or services of the app, please be sure to carefully read and thoroughly understand this policy, and use relevant products or services after confirming that you fully understand and agree. Once you start using the products or services of the app, it means that you have fully understood and agreed to this policy. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the various contact methods provided by the app.
This privacy policy section will help you understand the following:
1. How we collect and use your personal information
2. How we share, transfer and publicly disclose your personal information
3. How we protect your personal information
4. How do you manage your personal information?
5. How we handle minors’ personal information
6. How your personal information is transferred globally
7. How to update this privacy policy
8. How to contact us
1. How we collect and use your personal information
Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or combined with other information or reflect the activities of a specific natural person. We will collect and use your information for the following purposes described in this policy. personal information:
(1) Help you become our user
In order to complete the creation of an account so that we can provide you with services, you need to provide the following information: your nickname, avatar, gender, date of birth, mobile phone number/QQ number, and create a username and password.
During the registration process, if you provide the following additional information to complete your personal information, it will help us provide you with better services and experience: your real name, real ID information, hometown, emotional state, zodiac sign, occupation, school , your real avatar. But if you do not provide this information, it will not affect the basic functions of using the app products or services.
The above information you provide will continue to be authorized for use by us during your use of this service. When you actively cancel your account, we will make it anonymous or delete your personal information as soon as possible in accordance with the requirements of applicable laws and regulations.
(2) Display and push products or services to you
In order to improve our products or services and provide you with personalized information search and transaction services, we will extract your browsing, search preferences, behavioral habits, etc. based on your browsing and search records, device information, location information, and transaction information. Features such as location information are used to perform indirect crowd portraits and display and push information based on feature tags. If you do not want to accept the commercial advertisements we send you, you can cancel at any time through the corresponding product unsubscribe function
(3) Provide you with goods or services
1. Information you provide to us
Relevant personal information you provide to us when registering an account or using our services, such as phone number, email, bank card number, etc.;
Shared information you provide to other parties through our services, and information stored when you use our services. Before providing the aforementioned personal information of other parties to the app, you must ensure that you have obtained their authorization and consent.
2. Information we collect when you use the service
In order to provide you with page display and search results that better suit your needs, understand product suitability, and identify abnormal account status, we will collect information about the services you use and how you use them, and associate this information. This information includes:
Device information: We will receive and record information related to the device you use (such as device model, operating system version, device settings, unique device identifiers and other software and hardware feature information) based on the specific permissions you have granted during software installation and use. , information related to the location of the device (such as Idiv address, GdivS location, and sensor information such as Wi-Fi access points, Bluetooth, and base stations that can provide relevant information. Since the services we provide are mobile social services based on geographical location, you confirm Successfully registering an "app" account is deemed to confirm your authorization for us to extract, disclose and use your geographical location information. If you need to stop disclosing your geographical location information to other users, you can set yourself to invisible status at any time).
Log information: When you use the products or services provided by our website or client, we will automatically collect your detailed usage of our services and save them as relevant network logs. For example, your search query content, Idiv address, browser type, telecom operator, language used, access date and time, and web page records you visited, etc.
Please note that individual device information, log information, etc. are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or combine it with personal information, such non-personal information will be treated as personal information during the period of combined use, unless we obtain your authorization. Unless otherwise provided by laws and regulations, we will anonymize and de-identify such personal information.
When you contact us, we may save your communication/call records and content or the contact information you left and other information in order to contact you or help you solve the problem, or record the solutions and results of related problems.
3. Your personal information we collected through indirect acquisition methods
You can use the products or services provided by our affiliated companies through the app account at the link entrance we provide. In order to facilitate us to jointly provide you with one-stop services based on the associated account and facilitate your unified management, we display your information in the app. Or recommend information you are interested in, including information from live broadcasts and games. You can discover and use the above services through the app homepage, "More" and other functions.
When you use the above services through our products or services, you authorize us to receive, summarize, and analyze your personal information from our affiliated companies based on actual business and cooperation needs. We confirm that their sources are legal or you authorize them to provide us with your personal information or Trading Information.
If you refuse to provide the above information or refuse authorization, you may not be able to use the corresponding products or services of our affiliated companies, or may not be able to display relevant information, but this will not affect the use of core services such as app browsing, chatting, and posting updates.
(4) Provide you with safety protection
Please note that in order to ensure the authenticity of the user's identity and provide you with better security, you can provide us with identity information such as ID card, military officer's ID, passport, driver's license, social security card, residence permit, and biometric information such as facial features. , Sesame Credit and other personal sensitive information to complete real-name authentication. If you refuse to provide the above information, you may not be able to use services such as account management, activating live broadcasts, and continuing potentially risky transactions, but this will not affect your use of services such as browsing and chatting.
In order to improve the security of your use of the services provided by us and our affiliated companies and partners, protect the personal and property safety of you or other users or the public from infringement, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, and network attacks , network intrusion and other security risks, and more accurately identify violations of laws and regulations or app-related agreement rules, we may use or integrate your user information, transaction information, device information, relevant network logs and our affiliated companies and partners to obtain your Authorize or share information in accordance with the law to comprehensively judge your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
(5) Other uses
When we use information for other purposes not specified in this policy, or when we use information collected for a specific purpose for other purposes, we will ask for your consent in advance.
(6) Exceptions to obtaining authorized consent
According to relevant laws and regulations, your authorization and consent are not required to collect your personal information in the following situations:
1. Relevant to national security and national defense security;
2. Relevant to public safety, public health, and major public interests;
3. Relevant to criminal investigation, prosecution, trial and judgment execution;
4. To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain your consent;
5. The personal information collected is disclosed to the public by you;
6. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary to sign a contract according to your requirements;
8. Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;
9. Necessary for legitimate news reporting;
10. When it is necessary for an academic research institution to conduct statistical or academic research based on public interests, and when providing externally the results of academic research or descriptions, the personal information contained in the results will be de-identified;
11. Other situations stipulated by laws and regulations.
If we stop operating app products or services, we will promptly stop collecting your personal information, notify you of the cessation of operations in the form of one-by-one delivery or announcements, and delete or anonymize the personal information we hold. .
2. How we share, transfer and publicly disclose your personal information
(1) Sharing
We will not share your personal information with companies, organizations and individuals other than app service providers, except in the following circumstances:
1. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
2. Sharing under legal circumstances: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, or as required by administrative and judicial authorities in accordance with the law.
3. Sharing with affiliated companies: In order for us to jointly provide you with services based on associated accounts, recommend information that may be of interest to you, or protect the personal and property safety of app affiliates or other users or the public from infringement, your personal information may Will be shared with our affiliates. We will only share necessary personal information (for example, in order for you to use our app account to use the products or services of our affiliated companies, we will share your necessary account information with the affiliated company). If we share your personal sensitive information or the affiliated company changes your personal information, Your authorization and consent will be sought again for the purpose of use and processing of information.
4. Sharing with authorized partners: Only to achieve the purposes stated in this privacy policy, some of our services will be provided jointly by us and authorized partners. We may share some of your personal information with partners to provide better customer service and user experience. For example, arranging for partners to provide services. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and we will only share personal information necessary to provide services. Our partners have no right to use the shared personal information for other purposes unrelated to products or services.
5. We may link to social media or other services (including websites or other service forms) provided by third parties. include:
(1) You can use the "Share" button to share some of our content to third parties. These functions may collect your information (including your log information) and may install COOKIES in your device to allow the above functions to function properly;
(2) We provide you with links through advertising or other means of our services so that you can access third-party services or websites; and
(3) Other situations of accessing third-party services.
For example, in order to achieve the purposes stated in this Privacy Policy, we may access third-party SDK services and share some of your information we collected in accordance with this policy with such third-party service providers in order to improve better Customer service and user experience.
Currently, the third-party service providers we access mainly include the following types:
1. Used for advertising statistics and monitoring
2. Used for Push notifications from mobile phone manufacturers
3. Used for audio and video content storage services
4. Used for anti-spam filtering services for audio, video and text content
5. Used for payment information summary and statistics
6. Used to obtain your location information with your consent
7. Used to facilitate you sharing our content to third-party platforms
These accessed third-party services are operated by the relevant third party and are subject to the third party's own terms of service and information protection statement (not this Privacy Policy).
We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we will require them to fulfill relevant confidentiality obligations and take appropriate security measures.
(2) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. When it comes to mergers, acquisitions or bankruptcy liquidations, or other situations involving mergers, acquisitions or bankruptcy liquidations, if personal information is transferred, we will require new companies and organizations that hold your personal information to continue to be bound by this policy. Otherwise, we will require the company, organization and individual to re-obtain your authorization and consent.
(3) Public disclosure
We will only publicly disclose your personal information under the following circumstances:
1. We may publicly disclose your personal information with your explicit consent or based on your active choice;
2. If we determine that you have violated laws and regulations or seriously violated the app-related agreement rules, or to protect the personal and property safety of users of the app and its affiliated companies or the public from infringement, we may impose levies on you in accordance with laws, regulations or app-related agreement rules. Disclose personal information about you with your consent, including relevant violations and measures the app has taken against you.
(4) Exceptions to obtaining prior authorization and consent when sharing, transferring, or publicly disclosing personal information
In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:
1. Relevant to national security and national defense security;
2. Relevant to public safety, public health, and major public interests;
3. Relevant to criminal investigation, prosecution, trial and judgment execution;
4. To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
5. Personal information that you disclose to the public on your own;
6. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
According to legal provisions, sharing and transferring de-identified personal information, and ensuring that the data recipient cannot recover and re-identify the subject of the personal information, does not constitute the external sharing, transfer and public disclosure of personal information. The use of such data Storage and processing will be without further notification to you and without your consent.
3. How we protect the security of your personal information
(1) We have adopted reasonable and feasible security protection measures that are in line with common industry solutions to protect the security of the personal information you provide and prevent personal information from unauthorized access, public disclosure, use, modification, damage or loss.
(2) We have an industry-leading data security management system that is centered on data and revolves around the data life cycle, improving the security of the entire system from multiple dimensions such as organizational construction, system design, personnel management, and product technology.
(3) We will take reasonable and feasible measures to try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.
(4) The Internet is not an absolutely secure environment. We strongly recommend that you do not use communication methods other than those recommended by the app to send personal information. You can connect and share with each other through our services. When you create communications, transactions or shares through our services, you can independently choose the objects of communication, transactions or sharing as third parties who can see your transaction content, contact information, communication information or shared content and other related information.
If you find that your personal information, especially your account or password, has been leaked, please contact the app customer service immediately so that we can take appropriate measures according to your application.
Please note that the information you voluntarily share or even share publicly when using our services may involve your or others' personal information or even personal sensitive information. For example, if you choose to upload personal information when posting updates or in public places such as group chats and circles. picture of. Please consider more carefully whether to share or even share relevant information publicly when using our services.
Please use a complex password to help us ensure the security of your account. We will do our best to keep any information you send us secure. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
4. How do you manage your personal information?
You can access and manage your personal information in the following ways:
(1) Access your personal information
You have the right to access your personal information, except for exceptions provided by laws and regulations. You can access your personal information yourself by:
Account information - If you wish to access or edit the personal document information, mobile phone binding, payment information, change your password, add security information or close your account, etc., you can log in to your account through "More "-"Settings"-"Account & Security" to perform such operations.
Personal information—If you wish to access or edit your nickname, avatar, hometown, emotional status, date of birth, zodiac sign, occupation, school, hobbies, location and other information, you can log in to your account through " More" - "View or edit profile" to perform such actions.
Dynamic information - You can log in to your account to access or clear your dynamic publishing history through "My Dynamics".
If you are unable to access such personal information through the above paths, you can contact us through the app customer service at any time. We will respond to your access request within 30 days.
(2) Correct or supplement your personal information
When you find errors in the personal information we process about you, you have the right to ask us to make corrections or additions. You may make a correction or supplement request through the methods listed in "(1) Access to your personal information" in this article.
(3) Delete your personal information
You can delete some of your personal information through the methods listed in "(1) Access to your personal information" in this article.
You can make a request to us to delete personal information under the following circumstances:
1. If our handling of personal information violates laws and regulations;
2. If we collect and use your personal information without your explicit consent;
3. If our handling of personal information seriously violates the agreement with you;
4. If you no longer use our products or services, or you actively cancel your account;
5. If we permanently no longer provide you with products or services.
If we decide to respond to your deletion request, we will also try our best to notify the subjects who obtained your personal information from us and require them to delete it in a timely manner, unless otherwise provided by laws and regulations, or these subjects obtain your independent authorization.
When you delete information from our services, we may not delete the corresponding information from the backup system immediately, but we will delete the information when the backup is updated.
(4) Constraint information system automatic decision-making
In some business functions, we may make decisions based only on non-human automated decision-making mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide appeal methods without infringing on app trade secrets or other user rights and public interests.
(5) Respond to your above request
For security reasons, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will respond within 30 days. If you are not satisfied, you can also initiate a complaint through the app customer service. In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical.
In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:
1. Relevant to national security and national defense security;
2. Relevant to public safety, public health, and major public interests;
3. Relevant to criminal investigation, prosecution, trial and execution of judgments;
4. There is sufficient evidence that the personal information subject has subjective malice or abused his rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving business secrets.
5. How we process personal information of minors
Minors may not create their own user accounts without the consent of a parent or guardian. If you are a minor, we recommend that you ask your parents or guardians to read this Privacy Policy carefully and use our services or provide information to us with the consent of your parents or guardians.
For the collection of personal information of minors through the use of our products or services with the consent of their parents or guardians, we will only use, share, and transfer them when permitted by laws and regulations, with the explicit consent of their parents or guardians, or when necessary to protect the minors. or disclose this information.
6. How your personal information is transferred globally
The personal information we collect and generate during our operations in the People's Republic of China is stored in China, except for the following circumstances:
1. Laws and regulations have clear provisions;
2. Obtain your explicit authorization;
3. You conduct cross-border live broadcasts/post updates and other personal proactive behaviors through the Internet.
In response to the above situations, we will ensure that your personal information is adequately protected in accordance with this Privacy Policy.
7. How to update this privacy policy
Our privacy policy may change. We will not limit your rights under this Privacy Policy without your explicit consent. For major changes, we will provide prominent notifications (including notifications through app announcements and even pop-up prompts to you).
Major changes referred to in this policy include but are not limited to:
1. Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.;
2. We have major changes in control and other aspects. Such as changes in owners caused by mergers, acquisitions, reorganizations, etc.;
3. The main objects to whom personal information is shared, transferred or publicly disclosed change;
4. Significant changes in your rights to participate in the processing of personal information and how you exercise them;
5. When our responsible department, contact information and complaint channels for handling personal information security change;
6. When the personal information security impact assessment report indicates that there is a high risk.
We will also archive older versions of this Privacy Policy for your review.
8. How to contact us
If you have any questions, comments or suggestions about the content of this policy, you can contact us through the online customer service under "Help and Feedback" in the app.